Responsible
Gaming at okww

At okww, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be an enjoyable, voluntary activity that stays within the boundaries of what a player can comfortably afford. When it stops being that, it becomes a problem, and okww takes that seriously.

We have built a full suite of responsible gaming tools directly into the okww platform so that every player in Bangladesh can access them without friction. No emails to send, no forms to fill out — just straightforward controls available from your account settings at any time.

Our responsible gaming commitment covers three areas: prevention, through tools that help players stay in control before problems develop; intervention, through monitoring and support for players who show signs of difficulty; and recovery, through self-exclusion and referral to professional support resources.

okww is strictly an 18+ platform. We do not allow anyone under the age of 18 to register, deposit, or play on the platform under any circumstances. Age verification is a mandatory part of the registration process, and we reserve the right to request additional proof of age at any point.

During registration, players are required to confirm their date of birth. Where our systems flag a potential age concern, we will request a copy of a valid government-issued ID before the account is activated. Any account found to belong to a minor will be immediately closed and all funds returned.

If you are a parent or guardian and believe a minor has accessed the okww platform using your device or account details, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

Problem gambling does not always look obvious from the outside. It often develops gradually, and many players do not realise there is an issue until it has already affected their finances, relationships, or mental health. Knowing the warning signs early gives you the best chance of addressing the situation before it escalates.

Common warning signs of problem gambling include:

• Spending more time or money on gambling than you intended or can afford.
• Feeling anxious, irritable, or low when you are not gambling.
• Chasing losses — continuing to play in an attempt to win back money you have already lost.
• Neglecting work, family, or personal responsibilities because of gambling.
• Borrowing money, taking loans, or selling possessions to fund gambling.
• Lying to family or friends about how much time or money you spend on gambling.
• Using gambling as a way to cope with stress, loneliness, or emotional difficulties.
• Feeling unable to stop even when you want to.

If any of these sound familiar, please do not ignore them. Use the self-assessment checklist above, activate one of okww's responsible gaming tools, or reach out to our support team. The earlier you act, the easier it is to get back in control.

All responsible gaming tools on okww are available free of charge from your account settings. Here is a summary of what each tool does and when to use it:

• Deposit limits — Set a cap on how much you can deposit per day, week, or month. Best used proactively to keep your gambling within a budget you are comfortable with.
• Loss limits — Set a maximum amount you are willing to lose in a given period. Once reached, further bets are blocked until the period resets. Ideal for players who want to protect their bankroll.
• Session time reminders — Receive a notification after a set amount of time playing. Useful for players who want to stay aware of how long they have been on the platform.
• Cooling-off period — Temporarily suspend your account for 24 hours, 7 days, or 30 days. Use this if you feel you need a short break but do not want to close your account permanently.
• Self-exclusion — Close your account for a minimum of 6 months or permanently. This is the strongest tool available and is recommended for players who feel their gambling is out of control.

Reducing a limit or activating a cooling-off period or self-exclusion takes effect immediately. Increasing a limit requires a 24-hour waiting period to prevent impulsive decisions made in the heat of the moment.

okww takes the protection of minors extremely seriously. In addition to our age verification process at registration, we recommend that all players who share devices with children take the following steps:

• Always log out of your okww account when you are not using it.
• Never save your okww password on a shared device.
• Use device-level parental control software to restrict access to gambling websites.
• Keep your mobile banking credentials separate from your okww login details.
• Talk to children in your household about the risks of gambling and why it is only for adults.

If you suspect that a minor has accessed the okww platform, contact our support team immediately. We will act quickly to investigate and close any underage account.

Every member of the okww support team receives training in responsible gaming awareness. This means our staff are equipped to recognise when a player may be experiencing difficulties and to respond with care, sensitivity, and practical guidance.

If a support team member identifies behaviour that suggests a player may be struggling — such as frequent large deposits, expressions of frustration about losses, or requests to override limits — they are trained to raise the topic of responsible gaming tools and offer assistance without judgment.

If you are concerned about your gambling or someone else's, the most important thing is to reach out. You do not have to be in crisis to ask for help — even if you just want to talk through your options, our support team is available.

Contact okww support via live chat on the platform or by email at [email protected]. We will respond promptly and treat your enquiry with complete confidentiality.

For more information about your account rules, visit the Terms and Conditions page. For questions about data and privacy, visit the Privacy Policy page. For general questions, the FAQ page covers the most common topics.